Bruton Knowles are currently recruiting a Facilities Manager to provide support to the Commercial Team based in our Gloucester office.

Our Commercial Team carries out instructions from private and public sector clients. The workload includes property management on residential and commercial properties.

This is a fantastic opportunity to join a high performing and hard working team who offer an exceptional service to our landlords and tenants. The role offers career progression and the opportunity to work towards a RICS accreditation.

Responsibilities

Supporting the team in providing a high-quality facilities and property management service to both new and existing clients and developing strong professional relationships with clients and their tenants.

Helping to develop and implement robust and efficient processes built on effective risk management and best practice for the Commercial Team to ensure that recipients of our services receive a great customer experience.

• Writing and distributing letters and quotes to tenants and contractors
• Maintain accurate records of maintenance contract dates and sub-contract visits
• Property visits to carry out quarterly inspections, or to investigate maintenance issues
• To carry out pre-tenancy works for a property portfolio
• To attend to any items marked on check in report
• To arrange all routine and emergency maintenance as needed
• To co-ordinate and oversee any refurbishment projects where applicable
• To pay all contractor and other invoices, ensuring funds are available
• To attend to any items marked on check out report and send dilapidation claim to landlord
• Send agreed dilapidations schedule to tenant and carry out negotiations between landlord & tenant
• Liaise with TDS where applicable

Person Specification

This role would suit someone who is proactive with a professional manner that enjoys working in a varied and fast-paced environment. With the ability to work on your own and within a team you will build strong relationships both internally and externally with customers and clients.

You will be a great communicator with the ability to produce detailed reports and a desire to help shape the processes and systems used by an established Commercial Team that is pursuing a transformative business plan.

• Experience in using IT Systems to produce documents and maintain records
• Able to work in an organised and methodical manner, with a high level of attention to detail
• The ability to produce clear and concise written reports and recommendations
• Strong communicator with excellent customer service skills
• Manage time effectively, prioritising tasks to ensure deadlines are met
• Good working knowledge of MS Office including word, excel and outlook
• 2-3 years of experience in a similar role
• Basic knowledge of heating and hot water, plumbing and electrical systems is beneficial
• Full clean driving licence with access to a car